Blog

December 4th, 2019

Are You Scoring Your Agents Based on Their Skill Level?

Call center productivity can by analyzed by a variety of metrics depending on your industry. Applying a system to score your calling agents is essential to routing your agents properly to appropriate tasks and streamline your customer experience.

November 20th, 2019

The Way Digital Media Companies Use Call Tracking

With the saturation of digital media companies in today’s marketing, campaign success is of utmost importance in retention. Call tracking is one tool that can help provide vital statistics and improve the conversions of marketing efforts.

November 6th, 2019

Targeting and Tracking Your Audience Using Demographic Segmentation

Understanding your customer base can provide insightful data on how to get the best results from your marketing campaigns. Using demographic segmentation to collect data will help you target your audience more efficiently.

October 23rd, 2019

Why All Healthcare Professionals Should Use Call Tracking

The healthcare industry loses roughly $150 billion a year on missed appointments alone. Call tracking helps you track down those calls, and get better data on the calls you answer. Whether you manage your phones in-house or outsource to an answering service, call tracking is sure to increase your insights. Find out what your practice is missing without call tracking.

October 9th, 2019

Is Call Tracking a Necessity For Your Industry?

Call tracking can be utilized by most companies in one way or another. However, there are a few industries that can’t live without it. Find out which businesses need to use call tracking and why.